FAQs

Every By Marbella piece is handcrafted in one of our two ateliers: Los Angeles, California, or Ghent, Belgium. Each atelier holds its own independent inventory, nothing is duplicated between them, so the piece you're looking at lives in one specific place, and that's exactly where it will ship from.

Since each piece only exists in one place, it isn't something you can choose, it ships from wherever it currently lives. You'll always know exactly where before you buy: the shipping origin is shown right on the product page.

Often, yes. Our two ateliers ship to different destinations, and availability always depends on where the piece is located and your delivery address. If we can ship to you, you'll see the shipping option and cost at checkout before you pay.

It can happen, and it's completely fine. If your order has pieces stocked in different ateliers, we'll send it as separate packages, each with its own tracking number, and each package's shipping is calculated on its own, based on where it ships from. Depending on your order, that can mean more than one shipping charge, but you'll always see the full breakdown at checkout before you pay.

From the US: about 5–8 business days after your order ships. From Belgium to the rest of Europe: also about 5–8 business days. Shipments crossing the Atlantic, for example from the US to Europe, typically take longer.

Shipping is calculated at checkout based on your address and where your piece ships from. Right now, free shipping over $100 applies within the US (for pieces shipped from Los Angeles) and within Belgium or the rest of Europe (for pieces shipped from Belgium). Pieces shipped from Belgium to the US or Canada currently carry a flat shipping rate.

Because every piece is one-of-a-kind and never restocked, we're not able to accept returns for a change of mind, used items, or sale purchases. If you're in the European Union, local law gives you 14 days from delivery to request a return on pieces that are unused and in their original packaging. Outside the EU, all sales are final except in the case of damage, defect, or an incorrect item (see below).

If something isn't right, we'll make it right with a replacement or a refund. Just send us a photo at hello@bymarbelladesigns.com within 7 days of delivery, along with your order number. In most cases, that's all we need, though we may occasionally ask you to send the piece back, and if we do, return shipping is on us. We'll usually have a plan for you within 1–2 business days.

Yes, we work with real flowers, carefully preserved and set in place so they're immortalized rather than left to fade. Because nature is never quite the same twice, no two pieces are ever identical.

Most By Marbella pieces are truly one-of-a-kind, made with a single real flower that will never exist in exactly the same way again. Every so often, we release a design as a very limited edition, a handful of pieces rather than just one, but quantities stay small either way, and once a piece or an edition sells out, it isn't remade.

Each piece is sealed to be immortalized, not simply preserved, but a little care keeps that magic lasting. Avoid contact with water, perfume, and lotion; store it somewhere cool, dry, and away from direct sunlight; and handle it gently, the way you would something that only exists once.

We'd love to hear from you, email us anytime at hello@bymarbelladesigns.com. We typically reply within 24–48 hours.

Once your order ships, you'll get a confirmation email with your tracking number. Please allow 24 to 48 hours for it to update. You can track your package anytime with that number, or reach out to us at hello@bymarbelladesigns.com if you have questions.

Yes, within 12 hours of placing it. After that window your piece has likely already entered production and we're not able to cancel or change it. If you need to update your shipping address instead, reach out right away, we can only make that change before the order ships.

It depends on where your piece ships from and your delivery address. Most orders ship within the same country and never cross a border, so nothing extra applies. When an order does cross a border, any duties or import fees we're able to collect in advance are shown at checkout, before you pay. Where they aren't shown at checkout, your local customs authority may charge them when the package arrives. Prices in Europe already include VAT. Want an estimate before ordering? Just contact us.

We use real preserved flowers set in resin, along with semi-precious stones, crystals, and freshwater pearls. Metals vary by piece, most commonly sterling silver, stainless steel, and gold-plated stainless steel; each product page lists the exact materials used for that piece. If you have any sensitivities, feel free to check the product page or email us at hello@bymarbelladesigns.com before ordering.

Not at the moment. Every By Marbella piece is designed and made as its own complete piece, ready to ship as shown. If that changes, we'll share it here first.